Collection Agent

This position involves collaborating with Accounts Receivable and Student Accounts to compile a list of students with overdue invoices, implementing effective follow-up for prompt payment while ensuring student satisfaction. Flexibility in shifts, especially during admissions and staying informed on fees and financial regulations is crucial for the success of this position.
ESSENTIAL DUTIES & RESPONSIBILITIES:

• Collaborate with the Accounts Receivable and Student Accounts sections to prepare a comprehensive list of students with overdue invoices.
• Develop and implement an effective follow-up procedure to ensure prompt payment from students and clients.
• Maintain a balance between regular communication for follow-up and ensuring student and client satisfaction.
• Keep meticulous records of follow-up activities and positive responses, and take corrective actions based on negative responses, reporting to the student accounts supervisor.
• Ensure accurate and timely updates of student and client payments in the system and perform daily register closing procedures.
• Stay updated on fees, payment terms, and financial regulations, providing relevant information to students as needed.
• As management requires, be available for flexible shifts, especially during the admission period.
• Assist with main accounting tasks during off-peak periods.

QUALIFICATIONS & EXPERIENCE:

• Bachelor in Accounting / Finance / Related fields with 1 year of directly related experience.
• Requirement for the educational qualification can be relaxed if the employee has the relevant experience.

KNOWLEDGE & SKILLS:

• Timeliness and Accuracy.
• Customer Service Skills.
• Written and verbal communication skills.

1. Communication Skills

• Verbal Communication: Clear, concise, and professional communication is crucial.
• Active Listening: Listening to the debtor's concerns helps in finding solutions.
• Persuasion: The ability to negotiate and persuade debtors to settle outstanding balances.

2. Negotiation Skills

• Settlement Negotiation: Skilled at offering payment plans and negotiating terms.
• Problem-Solving: Finding creative solutions for clients facing financial difficulties.

3. Persistence and Resilience

• Handling Rejection: Persistence is essential in debt collection.
• Staying Calm Under Pressure: Remaining composed in challenging situations is key.

4. Organizational Skills

• Time Management: Efficiently managing multiple accounts simultaneously.
• Record Keeping: Maintaining accurate records of all communication and payments.

5. Knowledge of Debt Collection Laws

• Regulatory Knowledge: Understanding relevant laws and regulations.
• Ethical Practices: Knowing fair practices in debt collection.

6. Customer Service Skills

• Empathy and Understanding: Demonstrating empathy fosters trust.
• Conflict Resolution: Managing tense situations effectively.

7. Detail-Oriented

• Attention to Detail: Accuracy is vital in tracking payments.
• Problem Identification: Identifying underlying issues preventing payment.

8. Analytical Skills

• Risk Assessment: Evaluating the likelihood of collecting a debt.
• Financial Knowledge: Understanding the debtor’s financial situation.

9. Tech-Savviness

• CRM Systems: Proficiency in using CRM software.
• Microsoft Office Suite: Strong skills with Excel, Word, and other office tools.