Coffee Specialist- Al Ain (Sales Associate)

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Coffee Specialist- Al Ain (Sales Associate)

We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating units of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

POSITION SNAPSHOT

Location: Al Ain

POSITION SUMMARY

Nespresso is hiring Coffee Specialists for its Nespresso - UAE Boutiques, who will act as an ambassador for the Nespresso brand in the Boutique, continually improving the experience of each customer to positively contribute to the Boutique's performance in terms of customer satisfaction & loyalty, and business results.

Customer Experience - Brand Ambassador:

1. Acts as an enthusiastic ambassador for Nespresso.
2. Welcomes the Boutique clientele and identifies their needs.
3. Achieves high customer satisfaction through personalized and professional communication.
4. Initiates our customers to the art of coffee tasting and develops their curiosity about our full range of products.
5. Always maintains a customer-centric approach during the interaction with clients.

Generates Sales and strongly Contributes to the Boutique's Business Performance:

1. Achieves results in compliance with the Nestlé Corporate Business Principles.
2. Carries out sales of Nespresso products presented in the Boutique (coffee, machines, and accessories).
3. Leverages all received Nespresso training contents.

Coffee Expertise and Experience:

1. Demonstrates eagerness to learn about Nespresso brand, values, products, and sustainability, and builds knowledge fast.
2. Learns continuously and integrates available information from trainings, knowledge management tools, team meetings, intranet, etc.
3. Inspires clients with authenticity and helps them explore their options for the ideal coffee proposal.
4. Translates passion for the brand into each customer contact by using adapted vocabulary and providing the level of information needed according to the customer’s situation.
5. Assists with Boutique projects as needed.
6. Is familiar with stock levels, stock room layout, and return policies.
7. Adheres to compliance and quality standards in keeping with the Standard Operating Procedures.
8. Performs all tasks and decisions in line with quality standards, procedures, and compliance rules.
9. Ensures safe working conditions.
10. Adheres to shift/work scheduling and planning.
11. Participates in team meetings and contributes new ideas and suggestions to further improve operations.
12. Helps manage/support peaks and lows in daily/weekly operations.

What will make you successful…

1. Demonstrate some experience in retail, direct customer sales and service, or hospitality.

People are at the heart of our success - all 14,000 of them for Nespresso globally. We actively cultivate diversity, inclusion, and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together.