Cluster Technical Manager

What’s the role?

As a Cluster Technical Manager, you'll play a crucial role in driving our business forward by securing technical partnerships and providing expert support to key direct accounts. You'll be expected to join forces with Sales and Marketing to achieve business objectives, foster and grow HSSE culture as well as support commercial excellence journey.

Your responsibilities will include diagnosing lubrication-related failures, specifying appropriate Shell products, and conducting customer audits and field trials. You'll collaborate closely with sales and marketing teams to enhance product knowledge and drive value selling. Additionally, you'll manage technical issues, deliver training, and document customer value delivery through testimonials. You'll ensure top-notch customer satisfaction and contribute to our continuous improvement in commercial excellence. Join us if you're passionate about making a significant impact through technical excellence and innovative solutions!

Your accountabilities are:

Technical Partnership and Support:

• Secure and support technical partnerships with key direct accounts.
• Provide front-line technical support to customers and sales staff, including problem-solving, troubleshooting, and application advice for 80% of all front-line technical issues.
• Offer basic failure diagnosis for lubrication-related failures.
• Correctly specify appropriate Shell products for specific applications.
• Support the sales and marketing community by enhancing product knowledge.

Customer Engagement and Audits:

• Prepare and conduct customer plant/equipment audits, lubrication surveys, product rationalization audits, and field trials.
• Liaise with local OEMs to develop product approvals.

Health, Safety, and Environmental (HSE) Compliance:

• Provide HSE, Occupational Health, safety, and product disposal advice.
• Receive referrals of technical problems and work to resolve them with the customer.

Sales and Marketing Collaboration:

• Support and collaborate with local Marketing Specialists.
• Work with customers to document value delivery through testimonials.
• Conduct joint and solo visits to new and existing customers.
• Drive cross/up-sales opportunities through training.
• Support continuous improvement in commercial excellence.

Technical Issue Resolution:

• Refer complex technical issues to the Senior Lubricants Technical Advisor.
• Develop and deliver appropriate lubricants training to direct Shell Sales staff.

Developing Technical Activities and Services:

• Develop and implement technical activities and services that enhance the customer value proposition.
• Manage portfolio harmonization processes at the customer level.

*Ability to travel up to 30% of the time to key markets, including Iraq, Kazakhstan, Qatar, Uzbekistan, and Kuwait.

What we need from you

To succeed in this role, you will have:

• Degree in Engineering, Chemistry, or a comparable technical field.
• 10 years + proven track record of technical experience in lubricants and their applications.
• Experience in a customer-facing role demonstrating strong interpersonal skills.
• Ability to build and maintain relationships with distributors and customers.
• Demonstrated negotiation skills to effectively manage conflicts.
• Strong analytical and problem-solving skills.
• Experience in developing and delivering technical training.
• Understanding of commercial principles.
• Ability to adapt to changing business environments.

More about Shell

An innovative place to work

There’s never been a more exciting time to work at Shell. Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future.

An inclusive place to work

To power progress, we need to attract and develop the brightest minds and make sure every voice is heard.

• We’re creating a space where people with disabilities can excel.
• We’re closing the gap on equal pay and enabling more women to reach senior roles.
• We’re striving to be a pioneer of an inclusive workplace.
• We consider ourselves a flexible employer.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.