Cluster Reservations Supervisor - Reservations - InterContinental Hotels Group® Dubai Festival City

Cluster Reservations Supervisor - Reservations - InterContinental Hotels Group Dubai Festival City

Hotel: Dubai Festival City (DXBHB), PO 45777, 45777

Do you see yourself as a Cluster Reservations Supervisor for InterContinental Hotels Group at Dubai Festival City?

A little taste of your day-to-day:

• Conduct shift briefings to ensure all hotel activities and operational requirements are communicated clearly.
• Ensure all tasks on the daily checklist are completed efficiently and promptly, including but not limited to reports, no-shows/cancellation processing, and spot checks.
• Ensure Sales Agents accurately record and process reservations made via phone or email, as well as amendments to existing reservations.
• Promptly attend to all guest inquiries and complaints within 24 hours, ensuring solutions support a positive guest experience and contribute to revenue generation and retention.
• Keep the team motivated to perform at their highest individual levels of performance.
• Ensure Sales Agents promote InterContinental, Crowne Plaza, InterContinental Residence Suites, and Holiday Inn & Suites products and services, including rooms and restaurants, by using up-selling, cross-selling, and suggestive selling techniques through coaching.
• Monitor daily upgrades to prevent any loss of revenue.
• Record the team’s Key Performance Indicators (KPIs).
• Monitor inventory overrides on a daily basis to avoid overbookings.
• Perform arrival checks, including 24-hour arrival checks and reservations made the previous day.
• Balance the OXI system to prevent glitches in reservations or inventory.
• Monitor and prepare daily rate changes.
• Prepare and execute action plans aimed at increasing reservation sales and associated business.
• Manage “no-show” reservations by investigating and recording them accordingly.

What we need from you:

• A minimum of 2 years of experience in hotel reservations is required, with preferred expertise in managing both room and restaurant bookings within a luxury hotel chain, handling an inventory of 1000+ rooms.
• At least 1 year of experience in a supervisory role is essential.
• High school diploma or G.E.D. equivalent.
• Proficiency in Microsoft Office and Opera PMS applications is essential.
• Advanced written and spoken English proficiency is necessary.
• Ability to work both independently and collaboratively within a team environment.
• Strong leadership skills with a proven track record of motivating and guiding team members to success.

So, join us, and you’ll become part of our ever-growing global family.