Cluster Reservations Assistant Manager - Reservations - InterContinental Hotels Group® Dubai Fe[...]

Cluster Reservations Assistant Manager - Reservations - InterContinental Hotels Group Dubai Festival City

Hotel: Dubai Festival City (DXBHB), PO 45777, 45777

Do you see yourself as a Cluster Reservations Assistant Manager for InterContinental Hotels Group Dubai Festival City?

What's your passion? Whether you're into triathlon, exploring new restaurants or dancing the tango, at IHG we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies.

A little taste of your day-to-day

• Oversee day-to-day reservations operations, ensuring data accuracy, adherence to IHG standards, and timely follow-ups on guest queries.
• Assist the Reservations Manager with the daily operations of the reservations department (Room, Food and Beverage & Golf); identifying any opportunity to streamline or make efficient any procedure or process.
• Train the team in telephone etiquette, communication standards, and reservations procedures to ensure consistent, high-level service.
• Evaluate training needs and assist with team development.
• Promote a brand-hearted guest experience across rooms, restaurants, and golf club bookings for IHG DFC properties.
• Promote and sell all IHG DFC products, achieving budget goals while maintaining excellent product knowledge.
• Monitor call handling, ensure timely responses to all correspondence, and maintain high service standards.
• Manage VIP guest preferences, investigate non-arrivals, and process cancellations according to guidelines.
• Collaborate with the Reservations Manager to streamline operations, maximise revenue, and drive performance metrics.
• Handle guest complaints effectively and provide team support.
• Ensure accurate handovers and timely processing of deposits, payments, and pro-forma invoices.
• Ensure the team maintains a comprehensive knowledge of all room types, room & hotel facilities, promotions and be able to communicate this in a highly professional manner.

What we need from you

• A minimum of 3 years' experience as a Reservations Supervisor, with a strong understanding of reservations operations and service standards within a 5-star environment. Experience in a cluster setting is preferred.
• A completed Bachelor’s degree or equivalent, preferably in Hospitality Management or a related field.
• Intermediate proficiency in Opera PMS and Microsoft Office Suite.
• Fluency in both written and spoken English; knowledge of Arabic is preferred.
• Strong ability to work independently and as part of a collaborative team.
• Proven leadership skills with the ability to inspire and motivate the team.

What you can expect from us

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

So, join us, and you’ll become part of our ever-growing global family.