Cluster Reservations Agent - Reservations - InterContinental Hotels Group® Dubai Festival City

Cluster Reservations Agent - Reservations - InterContinental Hotels Group Dubai Festival City

Hotel: Dubai Festival City (DXBHB), PO 45777, 45777

Do you see yourself as a Cluster Reservations Agent for InterContinental Hotels Group at Dubai Festival City?

What’s your passion? Whether you're into triathlons, exploring new restaurants, or dancing the tango, at IHG, we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies.

Imagine working for a company that gives you Room to Be Yourself. Our commitment to our people is to deliver Room to Belong, to learn and grow, to perform, to be recognized and rewarded, to be involved, and to take the initiative and lead.

The InterContinental Hotels Group at Dubai Festival City consists of four hotels. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day:

• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.
• Promote the Hotel’s (and IHG DFC generally) products and services.
• Maintain a high level of product and service knowledge about all IHG DFC Hotels in your region.
• Develop and maintain a regular pattern of sales calls.
• Record and process reservations made by phone/fax/email.
• Process amendments to reservations such as extensions, early departures, etc.
• Record special billing arrangements for groups and conventions.
• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.
• Maintain knowledge of special rates/ offers/ promotions.
• Monitor reservation levels and inform Managers of current and future occupancy rates.
• Prepare reports as requested (eg: to travel agents, business houses, F&B, Daily pick up etc.).
• Prepare reservation sales reports.
• Monitoring Web-Supplier extranet and matching all the upcoming booking with opera PMS.
• Following up on traces on daily basis.
• Preparing no show and cancellation on daily basis.
• Charging prepaid booking at the time of reservations with secure pay or manual.
• Performing on daily basis profile check for upcoming arrivals.

What we need from you:

• Minimum 1 year of front office or reservations experience.
• Intermediate knowledge of Microsoft Office.
• Advanced in writing and speaking English.
• Knowledge of Opera is desirable.
• Knowledge of Arabic language desired.
• Ability to work both independently and within a team environment.
• Ability to lead and motivate team members.

What you can expect from us:

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

So, join us, and you’ll become part of our ever-growing global family.

Who we are

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.