Cluster Reservations Agent

Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience they can expect when they arrive!

What is in it for you:

1. Employee benefit card offering discounted rates in Accor worldwide
2. Learning programs through our Academies
3. Opportunity to develop your talent and grow within your property and across the world!
4. Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

1. Consistently offer exceptional, friendly, and engaging service
2. Ensure the best selection for the guest and maximize revenue through upselling
3. Recommend property facilities and assist guests with information and special requests
4. Book room reservation requests, enter rooming lists, and update accurate information in the system

• At least two years of experience in the Reservations department
• Familiarity with hotel operations, available technology (PMS & RMS), and all distribution channels
• Understanding of the dynamics of regional & local markets, local competitors, and destination events
• Additional language is an advantage, preferably Arabic speaker

• Prior experience working with Opera or a related system
• Strong interpersonal and problem-solving abilities
• Fluency in English; additional languages are a plus