Cluster Reservations Agent

Job Responsibilities

• Takes reservations over email, phone, fax, or internet, and handles all associated operations.
• Increases and optimizes room sales in line with the brand and hotel's sales policy.
• Enters reservation details precisely and correctly using Opera and ResWEB.
• Ensures that information is passed on to the relevant personnel.
• Confirms the reservation and takes care over written communication.
• Handles the No Show & Late Cancellation report on a daily basis and applies charges when applicable.
• Processes all non-refundable deposits and posts charges into the PMS.

Qualifications

• Previous Opera Property Manager System experience required.
• Fluency in verbal and written English is required.
• Computer literate in Microsoft Windows applications required.
• Minimum 2-3 years of experience in a similar role in hospitality.
• A university degree or diploma in Hospitality/Tourism management.