Cluster Reservation Agent

Your day to day

1. Handle Group and Individual Reservations inquiries via email, phone and Whatsapp according to the stringent Reservations Standards set forth by management to enhance guest engagement and maximize overall hotel revenue
2. Aims to upsell rooms and other services to maximize the profitability of the company
3. Is fluent in all Accor distribution and reservations systems, Accor Rate architecture and Revenue practices
4. Leases and cooperates with other departments as needed
5. Creates reports or partake in projects as directed by management
6. Assists other Business Units as and when needed

What we need from you

1. Minimum 1 Year as a Reservations Agent
2. Knowledge of Reservation systems is preferable