Cluster Learning Manager

The Cluster Learning Manager in a hotel is responsible for staff development and maintaining high service standards. He/she identifies training needs, designs and delivers effective programs, and manages an annual training calendar to ensure consistent implementation. Additionally, he/she oversees the onboarding process to integrate new employees and supports career growth through coaching and mentoring.

On the quality side, he/she ensures compliance with brand standards, conducts operational audits, and addresses guest feedback to enhance satisfaction. He/she collaborates with HR and department heads to align training and quality initiatives with broader business objectives. He/she monitors key performance indicators (KPIs) and implements action plans crucial in driving a culture of learning, improvement, and excellence within the hotel.

Qualifications:

The ideal candidate for the Learning and Quality Manager position should have a minimum of 5 years of experience in the hospitality industry, with at least 2 years in a managerial or training role, a proven track record in designing and delivering impactful training programs, strong leadership and communication skills, a solid understanding of hotel operations and brand standards, and a demonstrated ability to drive quality assurance and continuous improvement initiatives.

Remote Work:

No

Employment Type:

Fulltime