Cluster General Manager Delano Dubai Banyan Tree Dubai

Under the general guidance of the Chief Operating Officer Ennismore and SVPO Banyan Group, lead and inspire the hotel team to successfully achieve Company and Hotel business objectives in Sales and Revenue Management, Guest/Employee Engagement, and Brand Marketing. Ensure all departments operate successfully and efficiently. They should also be able to tackle administrative, financial, marketing, and business management affairs and be in charge of the planning and smooth opening of the hotel.

Duties & Functions:

• Ensure appropriate and effective focus on business objectives on a day-to-day basis while contributing to the strategic development and leadership of the hotel aligned with the region.
• Be fully accountable for the people, product, and profit within the hotel, excellence in guest experience, maximize profits through sales and yield, and exploit opportunities for growth across the business.
• Utilize innovation to achieve long and short-term strategic objectives.
• Provide inspirational leadership by motivating and developing all employees to contribute towards the overall success of the business.
• Monitor and action all guest feedback/mystery guest programs.
• Communicate regularly with the Chief Operating Officer to influence the strategy for the hotel in the short and long term.
• Ensure that company reporting and control systems are adhered to.
• Lead, develop, motivate, and empower employees to deliver operational best practices, identifying opportunities and making recommendations for improving efficiency and quality of service and operating standards.
• Ensure the hotel is fully staffed with skilled, motivated people who are able to meet the customer service expectations identified through the service strategy and quality commitments documents.
• Constantly review and update control systems and keep the hotel a consistently safe environment for guests, employees, contract workers, and other visitors.
• Be a visible active member of the community, positioning the hotel as a positive contributor in the marketplace.

Qualifications :

• A minimum of 7-10 years of experience as a General Manager in an ultra-luxury or lifestyle brand is required with a proven record of delivering exceptional results.
• Strong customer orientation, emotional intelligence, and credibility with a sense of commitment and accountability.
• Exceptional stakeholder management.
• Leadership skills that inspire and unify teams around common goals, striving for excellence in both quality and financial outcomes.
• Excellent communication and negotiation abilities.

Additional Information :

What's In It for You:

• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work.
• The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture.

Remote Work :

No

Employment Type :

Full-time