Cluster Director of Revenue Management

Job Title: Director of Revenue Management

Job Description:
The Director of Revenue Management is responsible for maximizing revenue growth and optimizing profitability across all revenue-generating channels in the hotel. This role entails setting and executing pricing strategies, managing inventory, and analyzing market data to drive revenue performance. The ideal candidate will be a strategic thinker with deep analytical expertise and a strong understanding of market trends, customer behavior, and distribution channels.

Key Responsibilities:

1. Strategic Revenue Management:
   • Develop and implement revenue management strategies and pricing models to maximize room revenue and market share.
   • Conduct regular revenue analysis and forecasting to inform business decisions and strategic planning.
   • Monitor competitive market trends and adjust pricing strategies as necessary to maintain a competitive edge.
2. Inventory and Pricing Control:
   • Oversee the distribution and management of room inventory across all booking channels.
   • Set room rates, packages, and promotions based on forecasted demand, market conditions, and competitive intelligence.
   • Manage and optimize distribution channels, including OTAs, brand website, GDS, and other online and offline channels.
3. Performance Analysis:
   • Track, analyze, and report on key revenue metrics, including RevPAR, ADR, occupancy, and market share.
   • Regularly review and interpret revenue performance reports to identify trends, opportunities, and areas for improvement.
   • Present findings and recommendations to senior management to support revenue and profitability goals.
4. Cross-Departmental Collaboration:
   • Collaborate with Sales, Marketing, Reservations, and Operations teams to align revenue strategies with overall business goals.
   • Provide training and guidance to sales and front office teams on revenue management principles and upselling techniques.
   • Work closely with marketing teams to develop promotions and campaigns that drive occupancy and ADR.
5. Technology and Systems Management:
   • Utilize revenue management software (e.g., RMS, CRS, PMS) to manage data and make data-driven decisions.
   • Oversee the implementation and maintenance of technology solutions that support revenue management processes.
   • Ensure data integrity and accuracy in revenue management systems and processes.
6. Market Intelligence:
   • Conduct ongoing competitive analysis, including pricing, positioning, and market trends.
   • Keep abreast of industry changes, new technologies, and best practices in revenue management.
   • Develop market segmentation and customer profiling strategies to enhance targeting and pricing precision.
7. Budgeting and Forecasting:
   • Lead the annual budgeting and forecasting process for all revenue streams, including rooms, F&B, and ancillary services.
   • Ensure that revenue targets align with overall financial goals and provide regular updates on performance against budget.
   • Identify opportunities to increase incremental revenue through upsell programs and ancillary offerings.

Desired Skill & Expertise:

• Bachelor's degree in Hospitality Management, Business, Finance, or a related field; an advanced degree is a plus.
• Proven experience in revenue management within the hospitality industry, with a strong track record in optimizing revenue and profitability.
• Expertise in pricing strategy, demand forecasting, and competitive analysis.
• Proficient in revenue management systems (e.g., RMS, PMS, CRS) and Excel; familiarity with hotel distribution channels is essential.
• Strong analytical skills with the ability to interpret and act on complex data sets.
• Excellent communication and interpersonal skills, with the ability to present to senior management and influence key stakeholders.