Club Rotana - Captain

We are currently looking for dynamic and self-motivated Food & Beverage professionals who want to move their careers forward. As a Captain, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay becomes a memorable experience. Your role will include key responsibilities such as:

1. Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel.
2. Acquire in-depth knowledge of the food & beverage menu of the assigned outlet to assist and provide advice to guests.
3. Practice good customer relations and attend to customer complaints and queries satisfactorily.
4. Ensure the Outlet is set-up for service and supervise for a smooth operation.
5. Direct and supervise the service team to ensure that all duties are performed as per standards.
6. Ensure that all colleagues have received adequate training to perform their duties.
7. Ensure proper organization, planning, and control of supplies and maintain concise records of all beverage stock to ensure availability.
8. Ensure minimum wastage, breakage, and spoilage.
9. Actively use up-selling techniques by exceeding guest expectations to increase revenue.

Skills

Education, Qualifications & Experiences
You should ideally have a diploma/degree in the hospitality field with a maximum of two years of experience in a similar role. You should possess a good knowledge of both written and spoken English, and familiarity with Micros would be desirable. Previous experience in minor leadership and supervisory roles is a definite plus.

Knowledge & Competencies
The ideal candidate will be customer-driven and an extremely proactive individual with an outgoing, charismatic, and approachable character. You will work well under pressure in a fast-paced environment and be a great team player, thriving in working with a multicultural team and guests alike, while possessing the following additional competencies:

1. Understanding the Job
2. Taking Responsibility
3. Recognizing Differences
4. Customer Focus
5. Adaptability
6. Teamwork