Clinic Operations Manager

The Clinic Operations Manager oversees the day-to-day operations of the clinic to ensure efficient, high-quality patient care, adherence to regulatory standards, and financial sustainability. This role involves managing staff, resources, and processes while fostering a patient-centered, collaborative, and productive work environment.

Key Responsibilities

Operational Management

• Plan, coordinate, and supervise all clinic operations to optimize workflows and patient satisfaction.
• Develop, implement, and monitor operational policies, procedures, and protocols to ensure compliance with healthcare regulations.
• Oversee scheduling, capacity planning, and resource allocation to maximize clinic efficiency.
• Manage the procurement and maintenance of medical equipment, technology, and supplies.

Team Leadership and Management

• Recruit, train, and supervise clinical and administrative staff.
• Conduct performance evaluations, provide constructive feedback, and implement professional development programs.
• Foster a positive work culture that promotes collaboration, accountability, and continuous improvement.

Patient Care and Experience

• Ensure the delivery of high-quality, patient-centered care by monitoring clinical operations and addressing concerns.
• Establish and maintain effective communication channels for patient feedback and resolution of complaints.
• Promote initiatives to enhance patient satisfaction and retention.
• Monitor budgets, control expenses, and identify cost-saving opportunities.
• Analyze clinic performance metrics, such as revenue, patient volume, and operational costs, to ensure financial sustainability.
• Collaborate with billing and finance teams to streamline payment processes and resolve billing discrepancies.

Compliance and Risk Management

• Ensure adherence to healthcare laws, regulations, and accreditation standards.
• Develop and implement risk management strategies to maintain a safe environment for staff and patients.
• Prepare for and manage audits, inspections, and certifications.

Strategic Planning and Growth

• Assist in developing long-term strategies to expand clinic services, increase patient volume, and enhance community outreach.
• Identify and implement process improvements and technological advancements to support growth.

Qualifications

Education and Experience

• Bachelor’s degree in Healthcare Administration, Business Management, or related field (Master’s preferred).
• Years of experience in clinic or healthcare management, including supervisory experience.

Skills and Competencies

• Strong leadership, organizational, and problem-solving skills.
• Excellent interpersonal and communication abilities.
• Proficiency in electronic health records (EHR) systems, practice management software, and Microsoft Office Suite.
• Knowledge of healthcare regulations, compliance standards, and billing practices.
• Ability to analyze data, generate reports, and make informed decisions.