Clinic Manager - Aesthetic/Cosmetic Clinic

Clinic Manager - Aesthetic/Cosmetic Clinic

Any Arab National, British (UK), Korean (South), South African

Female

Annual Air Ticket, Medical Insurance, Commission, Annual Bonus, Annual Leaves As Per Labour Law, Visa

Vacancy: 1 Vacancy

Job Description:

A premier cosmetic surgery and aesthetic clinic known for our advanced techniques and patient-centered approach is seeking an experienced Clinic Manager to lead our team in delivering top-notch care.

Clinic Management Responsibilities:

1. Responsibility to Group Management:
   • Collaborate with the Group Management to develop the business plan for the Cosmetic Clinic under the Group's standards.
   • Define strategic and operational goals for the clinic.
   • Support the Group Management in setting pricing strategies for the cosmetic clinic services and products sold within the clinic, based on market analysis.
   • Implement quality control measures and monitor key performance indicators (KPIs) for the clinic.
2. Operational Management:
   • Oversee the day-to-day operations of the clinic, including patient scheduling, staff management, and resource allocation.
   • Ensure compliance with UAE Ministry of Health (MOH) regulations, licensing requirements, and industry best practices.
   • Manage patient flow, ensuring efficient service delivery and reduced waiting times.
   • Implement and maintain Standard Operating Procedures (SOPs) that adhere to UAE health regulations and enhance clinic efficiency.
   • Liaise with regulatory authorities for clinic inspections, license renewals, and adherence to safety protocols.
3. Regulatory Compliance (MOH):
   • Ensure the clinic operates in full compliance with the UAE Ministry of Health guidelines, including those related to medical equipment, facility hygiene, patient care, and staff qualifications.
   • Prepare for and manage MOH inspections and audits, ensuring all documentation, licenses, and certificates are up to date.
   • Stay updated on any changes to UAE healthcare regulations and implement necessary adjustments within the clinic and ensure all medical staff are licensed and certified as per MOH standards.
   • Manage clinic budgets, monitor expenses, and optimize financial performance to meet revenue targets.
   • Oversee billing, insurance claims, and payments, ensuring accuracy and compliance with UAE regulations.
   • Prepare financial reports, analyze performance data, and present findings to upper management.
   • Implement cost-saving measures while maintaining high standards of service.
4. Staff Management:
   • Recruit, train, and manage clinical and administrative staff, including nurses, and administrative personnel.
   • Provide regular performance feedback, conduct appraisals, and foster a positive work culture.
   • Develop staff schedules to ensure optimal coverage during clinic operating hours.
5. Patient Experience & Client Relations:
   • Maintain high standards of customer service and ensure patient satisfaction at every touchpoint.
   • Handle patient inquiries, concerns, and complaints professionally and in line with UAE healthcare guidelines.
   • Ensure that patients receive clear information about procedures, treatments, risks, and post-care instructions in compliance with MOH standards.
   • Collect and analyze patient feedback to continuously improve the patient experience.
6. Marketing & Business Development:
   • Develop and implement marketing strategies to promote the clinic’s dermatology and aesthetic services, both online and offline.
   • Stay updated on market trends and innovations in dermatology and aesthetics, adapting clinic offerings as needed.
   • Work closely with marketing teams to execute events, promotions, and partnerships to drive clinic growth.
   • Build relationships with local businesses, influencers, and medical professionals to increase the client base.
7. Inventory & Supplier Management:
   • Manage procurement and inventory of clinical supplies, products, and medical equipment.
   • Work with local and international suppliers to negotiate contracts and ensure cost-effective purchasing.
8. Health & Safety Management:
   • Ensure that clinic hygiene standards meet MOH requirements and that infection control protocols are strictly followed.
   • Oversee the maintenance of medical equipment, ensuring it is regularly serviced and complies with MOH safety regulations.
   • Implement safety protocols to safeguard patients and staff, including emergency response plans in accordance with UAE health and safety regulations.

Product Use Within the Clinic:

1. Ensure that the clinic skincare products are effectively used in clinical treatments and available for sale inside the clinic.
   • Collaborate with the marketing team to raise brand awareness and support in-clinic product sales.

Qualifications & Requirements:

• Education: Bachelor's degree in healthcare administration, health services administration, or similar.
• Experience: 7–12 years of experience in managing a healthcare facility or clinic, specifically in dermatology or skincare.
• Linguistic Skills: Proficiency in spoken and written English and Arabic.
• Driving License: Valid UAE Driving License.
• Skills:

• Strong leadership and management skills.
• Knowledge of dermatologic procedures and skincare products.
• Familiarity with healthcare regulations and compliance in the UAE.
• Financial acumen for budget and resource management.
• Proficiency in clinic management software and electronic health records systems.
• Awareness of advancements in dermatologic technology and skincare products.
• Supervisory Responsibilities: written and verbal communication skills.
• Strong interpersonal skills.
• Analytical and observational capabilities.
• Commitment to personal and team development.