Clinic Manager

The Clinic Manager is responsible for overseeing the day-to-day operations of The Clinic, ensuring smooth and efficient functioning while maintaining high standards of patient care. The role requires strong leadership in managing medical and non-medical staff, optimizing operational workflows, ensuring regulatory compliance, and driving revenue growth. A key focus of the clinic is diagnostic screenings, which serve as the foundation for functional medicine, regenerative therapies, and wellness-focused treatments aimed at managing and treating chronic diseases. The Clinic Manager plays a pivotal role in ensuring that the clinic prioritizes preventive care, patient education, and a holistic approach to long-term health management.

1. Clinical & Operational Management

• Oversee and manage the day-to-day operations of the clinic, ensuring efficiency and effectiveness in service delivery.
• Implement and monitor operational workflows to optimize patient experience and clinical efficiency.
• Ensure smooth coordination between various departments, including front desk, nursing, physicians, and wellness practitioners.
• Develop and enforce Standard Operating Procedures (SOPs) to streamline operations and enhance service quality.
• Maintain inventory of medical and non-medical supplies, ensuring adequate stock levels at all times.
• Address and resolve operational challenges promptly to maintain seamless service delivery.

2. Financial Performance & Revenue Growth

• Monitor financial performance, ensuring revenue targets are met and costs are effectively managed.
• Work closely with the finance team to manage budgets, optimize cost efficiencies, and improve profitability.
• Develop and execute marketing and promotional strategies to attract and retain patients.
• Identify new revenue opportunities, including partnerships, corporate wellness programs, and premium service offerings.
• Ensure proper billing, insurance processing, and cash flow management in compliance with local regulations.
• Recruit, train, and supervise medical and non-medical staff, fostering a culture of excellence and teamwork.
• Conduct performance evaluations, provide feedback, and implement professional development plans for team members.
• Establish clear roles, responsibilities, and expectations to ensure accountability and productivity.
• Promote a patient-centric culture by ensuring all staff align with the clinic’s mission and values.
• Address HR concerns, including conflict resolution, disciplinary actions, and employee engagement initiatives.

3. Compliance & Quality Assurance

• Ensure full compliance with DHA regulations, licensing, and accreditation requirements.
• Stay up to date with healthcare policies, laws, and regulations to maintain clinic accreditation.
• Implement and enforce policies related to patient safety, infection control, and clinical best practices.
• Conduct periodic audits and quality assurance checks to maintain high standards of care.
• Act as the primary point of contact for DHA inspections and compliance-related matters.

4. Patient Experience & Engagement

• Ensure a seamless and positive patient journey from booking appointments to post-treatment follow-ups.
• Address patient concerns and complaints professionally, implementing solutions for service improvement.
• Develop initiatives to enhance patient satisfaction, loyalty, and retention.
• Collaborate with the marketing team to implement patient education programs and wellness initiatives.

5. Business Development & Market Expansion

• Identify opportunities for expansion and enhancement of clinic services in alignment with market trends.
• Establish and maintain relationships with key stakeholders, including healthcare providers, insurance companies, and corporate wellness partners.
• Analyze market trends and competitor activities to ensure the clinic remains competitive and innovative.
• Work with senior leadership to develop and execute long-term growth strategies for the clinic.

Requirements

• Bachelor’s degree in Healthcare Administration, Business Management, or a related field (Master’s degree preferred).
• Minimum 5+ years of experience in clinic or healthcare facility management, preferably in primary care, wellness, or functional medicine.
• Strong knowledge of Dubai Healthcare Authority (DHA) regulations and compliance requirements.
• Proven experience in financial management, budgeting, and revenue optimization in a healthcare setting.
• Excellent leadership, team management, and interpersonal skills.
• Strong problem-solving abilities and operational acumen.
• Ability to drive marketing and business development initiatives to increase patient volume and revenue.
• Exceptional communication skills, with fluency in English (Arabic proficiency is a plus).
• Operational Excellence: Ability to manage complex clinic operations efficiently.
• Financial Acumen: Strong understanding of healthcare finance and revenue cycle management.
• Leadership & Team Management: Ability to lead and inspire a multidisciplinary team.
• Patient-Centric Approach: Focus on enhancing patient experience and satisfaction.
• Regulatory Compliance: Strong knowledge of DHA policies and healthcare regulations.
• Business Development: Strategic mindset to drive clinic growth and market presence.
• Problem-Solving & Decision-Making: Ability to address challenges proactively and implement effective solutions.