Clinic / Administration Manager

Our client is seeking an experienced and dynamic Clinic / Administration Manager to lead the operations of their new outpatient center. This role involves leading a facility undergoing transformation, combining start-up agility with the stability of an established institution. The ideal candidate should be adept at driving operational excellence in a growing organization, with experience in healthcare systems development and process optimization.

Key Responsibilities:

Clinic Setup & Launch

• Oversee the entire setup of the clinic, including infrastructure, medical equipment, and technology integration.
• Ensure regulatory compliance for all licenses, certifications, and safety standards.
• Coordinate with contractors, vendors, and suppliers to ensure timely delivery and installation of necessary items.

Operations Management

• Manage day-to-day clinic operations, ensuring smooth functioning of administrative, medical, and support staff.
• Monitor patient flow, appointments, and the patient experience to maintain high standards of service.
• Handle facility maintenance, including cleanliness, safety protocols, and addressing any immediate operational issues.

Staff Coordination & HR Management

• Oversee the recruitment, training, and scheduling of administrative and support staff.
• Manage staff performance, providing regular feedback and ensuring effective communication across all departments.
• Foster a positive, collaborative work culture, ensuring staff well-being and motivation.

Financial Oversight & Budgeting

• Monitor the clinic’s budget for administrative and operational expenses.
• Oversee the billing process, ensuring timely invoicing, payments, and collections.
• Coordinate with accounting and finance teams to track financial performance and ensure cost-efficiency.

Policy & Process Development

• Develop and implement Standard Operating Procedures (SOPs) for all clinic operations, ensuring consistency and compliance.
• Continuously evaluate and improve administrative processes to optimize clinic performance.
• Maintain accurate and up-to-date patient records, ensuring compliance with data protection regulations.

Technology & Systems Management

• Manage the clinic’s software systems for patient scheduling, billing, and medical record keeping.
• Ensure IT systems are functioning properly and are secure, coordinating with external vendors as needed.

Crisis & Risk Management

• Identify potential operational risks and develop mitigation plans.
• Address emergency situations, ensuring quick resolutions to operational disruptions.

Education:

• Master’s degree in Management, Healthcare Administration, or a related field.
• Minimum of 7 years in healthcare operations management, with experience in setting up and managing medical facilities.Additional certifications in healthcare management (e.g., Lean Six Sigma, PMP) are an advantage.
• Strong understanding of healthcare operations, biomedical equipment, facility management, and safety protocols.
• Prior experience working in corporate healthcare services within the UAE is preferred.
• Excellent communication, and interpersonal skills.
• Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
• A valid UAE driving license will be highly desirable.