Client Solutions Manager - Beauty - Global Business Solutions - MENA

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us:

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo never. Courage always.

At TikTok, we create together and grow together. That’s how we drive impact - for ourselves, our company, and the communities we serve. Join us.

The Client Solutions team mission is to establish and build scalable, healthy, long-term client relationships by solving direct clients' and agencies' challenges through scalable, best-in-class campaign services. Client Solution Managers have a holistic understanding of TikTok's ad products and are humble, dynamic, and open to change. You are joining a team of consultants and marketing and self-service platform experts, who proactively drive the clients' growth strategy, including upsells, renewals, and campaign reactivations.

Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.

Responsibilities:

• Manage and grow post-sale client relationships with advertisers of all sizes.
• Coordinate with ad ops, product, and R&D teams internally to ensure a smooth and successful campaign execution.
• Work with internal teams to guide inventory allocation.
• Monitor and analyze ad campaigns, and proactively take initiative to improve results.
• Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign.
• Proficient in campaign management, setting up, and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings.
• Share marketplace feedback and guide our advertising strategy.
• Support and work with the sales team on pre-sale research and pitching.
• Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team.

Qualifications

Minimum Qualifications:

• Experience: At least 5 years experience in client-facing roles, with a strong background in digital marketing, account management, or sales, preferably with beauty/CPG/luxury industry clients.
• Analytical Mindset: Demonstrated ability to use data to drive decisions and optimize campaign performance.
• Client-Centric Approach: A natural communicator and relationship builder, committed to delivering solutions that foster client satisfaction and long-term business growth.
• Strategic Thinking: Strong problem-solving skills with a keen ability to align marketing strategies with client goals.
• Industry Expertise: Deep understanding of the digital marketing ecosystem, tech landscape, and emerging trends particularly in the CPG industry (potentially with a strong focus on the beauty sector).

Preferred Qualifications:

• Experience in sales, solutions, or account management roles within social media advertising platforms (TikTok or similar).
• Strong experience with both branding and performance media strategies, including measurement techniques and optimization approaches.
• Flexibility to travel in the region for client meetings, events, or other business needs.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.