Client Services Manager

We are looking for a skilled and dynamic Client Services Manager to join our team. This role is ideal for a detail-oriented, organized, and adaptable individual who excels at creating personalized, seamless travel experiences for our high-profile clients. Responsibilities include designing and executing itineraries and unique experiences both locally and internationally, with the flexibility to travel with clients when needed.

The ideal candidate will thrive in a fast-paced environment, possess strong problem-solving abilities, and have an extensive global network to handle complex or last-minute requests with ease. Creativity and exceptional organizational skills are key to success in this role.

Key Responsibilities:

1. Luxury Travel & Itinerary Planning: Design and execute customized travel itineraries, including domestic and international travel plans, accommodations, experiences, and activities that exceed client expectations.
2. Client Relationship Management: Build and maintain strong, lasting relationships with clients by delivering exceptional service, anticipating their needs, and addressing any concerns promptly and effectively, with a focus on high-end or luxury sectors.
3. Personalized Experiences: Curate bespoke experiences tailored to the specific interests and preferences of clients, ensuring that each journey is unique and unforgettable.
4. Logistical Coordination: Coordinate all travel logistics, including flights, ground transportation, hotel accommodations, restaurant reservations, private tours, and VIP services.
5. On-Site Management: Travel with clients as needed to ensure smooth execution of plans, providing personalized, hands-on service throughout their journey.
6. Flexibility & Problem Solving: Demonstrate the ability to quickly adapt to changes in plans or last-minute requests, finding creative solutions to unexpected challenges while maintaining a calm and professional demeanor.
7. Global Network : The candidate should have a robust network of contacts in the travel, hospitality, and luxury sectors to provide exclusive services and experiences.
8. Continuous Improvement: Regularly assess the quality of travel experiences and service delivery, seeking feedback to continuously improve processes and enhance client satisfaction.

Qualifications:

1. A minimum of 5 years of experience in luxury travel planning, concierge services, event coordination, or a related field. Prior client-facing experience with high-profile clients is preferred.
2. Extensive global travel experience and knowledge of diverse cultures, destinations, and luxury travel options.
3. Strong ability to think critically and solve problems quickly, with a keen eye for detail and a focus on providing solutions that work in real-time.
4. A broad and influential network of contacts within the travel, hospitality, and luxury sectors worldwide.
5. Willingness to travel extensively with clients and adapt to changing schedules, needs, and environments.
6. Creative, resourceful, proactive, calm under pressure, and able to work independently while managing multiple priorities.
7. Multilingual language skills are a plus.