Client Service Representative

• Position Title: Client Service Representative
• Job Location: Dubai
• Training Location: Dubai
• Training Duration: 4-8 weeks
• Competitive Salary Package, Incentives, and Rewards.

Job Description:

• Client Interfacing Role (not a back-office work)
• Manage the operations of business unit, including the management of orders, sales transactions, client affairs, financial matters, administrative tasks, and property maintenance management.
• Collaborate with diverse departments and business units to optimize operational efficiency.
• Communicate effectively across various mediums, encompassing face-to-face interactions, managing incoming and outgoing calls, chat correspondence, emails, etc.
• Active participation in the client retention program.

Job Specification:

• +2 years of relevant experience. (Consideration for fresh graduates if they meet other qualifying criteria).
• Excellent client service skills preferably gained from BPO background (call center), high-end brand fashion retail industry, or 5-star hotels/hospitality industry.
• Advanced proficiency in English verbal and written communication with a refined accent.
• Capability to deal with high-profile clients with poise and professionalism.
• Proficient in handling clients complaints, feedback, as well as being organized, a good researcher, detail-oriented and effective problem solver.
• Smart and professional looking with a confident personality.
• Demonstrate positive attitude with high energy level.