Client Service Associate - Dubai

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. We are on a mission to make the world of finance more accessible, engaging, and useful. We are a Fintech company with a difference; we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We have achieved lots of global success and growth and are here in Dubai!

Key responsibilities:

• Support our clients at all levels
• Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and calls
• Assist clients with the KYC procedure
• Provide a tour around the trading platform
• Build client trust and satisfaction through professional support and training
• Be keenly aware of the competitive landscape and understand financial markets
• Collect clients’ feedback and analyze how clients’ experience can be improved
• Keep open communication between the departments to resolve any issues

Requirements:

• Fluent writing and speaking in English and Arabic
• Advanced interpersonal and communication skills
• Ability to listen to clients and your team’s needs and find solutions
• Ability to work a flexible shift schedule
• Excellent communication skills, both verbal and written

What we offer:

• International Team Collaboration
• State-of-the-art Equipment
• Generous Annual Leave Policy
• Employee Referral Program
• Great office in a central location
• Annual Global Performance Review Cycle

Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.