Client Relationship Manager (Luxury Retail)

HRsource
United Arab Emirates
AED 50,000 - 200,000
Job description

Client Relationship Manager (Luxury Retail)

Our client, a global luxury fashion brand, has an amazing opportunity based at its Dubai regional head office.

As the CRM Manager, you will be responsible for the management and development of CRM initiatives. You will manage tactical and strategic tasks, balancing both analytical and strategic needs.

Essential Duties and Responsibilities:

  • Identify and develop clienteling and marketing campaigns.
  • Submit briefs for CRM-specific initiatives.
  • Conduct testing focused on VIP clientele to continually improve marketing effectiveness and identify best practices.
  • Analyze and present findings from marketing programs (and any related testing) to drive improved performance across channels.
  • Be strong with CRM analysis and reporting; assist the team in analyzing customer behaviors and trends to identify key drivers.
  • Collaborate with relevant teams (Retail, Ecommerce, Marketing & Events) to identify segment automation & personalization opportunities.
  • Manage the launch and implementation of new CRM tools and clienteling programs in partnership with Retail and Marketing teams.
  • Support the development and execution of special projects as needed.

Skills and Abilities Required:

  • Strong analytic background adept with numbers (very comfortable with Excel).
  • Excellent organizational, communication, and interpersonal skills.
  • Must be detail-oriented.
  • Luxury brand sensibility.
  • Ability to work in a team environment.
  • Proven ability to multitask and prioritize in a fast-paced environment.
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