Client Relationship Manager (CRM)

OCTA Properties is a versatile organization providing Dynamic Innovative Solutions for the Property Development & Investment sectors such as Exclusive Developer Representation, Luxury Branded Residences, Turnkey Property Development, and Advisory Consultation.

Introduced by Fawaz Sous to the United Arab Emirates & International Markets, our team is backed by a wealth of experience and network in the real estate sector, enabling them to deliver results above and beyond expectations, minimize risk, improve efficiency & maximize profitability throughout any development lifecycle.

Our team is our number one priority, and we want to make sure we surround ourselves with the best talent to continue going from strength to strength, transforming the real estate market across the globe. We are seeking a proactive and results-driven Client Relationship Manager (CRM) to oversee and enhance post-sales client experiences within our real estate portfolio. The ideal candidate will excel in building lasting relationships, managing client inquiries, communications and escalations, and ensuring seamless communication between clients and the sales team. This role is pivotal in maintaining client satisfaction and driving repeat business by offering exceptional service and personalized attention.

Key Responsibilities

Client Engagement:

1. Act as the primary point of contact for all client inquiries, communications, escalations (Post-Sales) including collections, payments and SPA Execution.
2. Develop and nurture strong relationships with clients to understand their needs and address their concerns.
3. Provide detailed information on post-sales processes and services.

Post-Sales and Support:

1. Collaborate with the sales team to ensure smooth onboarding of new clients and provide post-sales support.
2. Assist in resolving client issues promptly and professionally, ensuring a positive outcome.
3. Guide clients through the purchasing process, including documentation, payment schedules, and handover processes.

Client Retention and Development:

1. Maintain ongoing relationships with clients to encourage repeat business and referrals.
2. Organize regular follow-ups, surveys, and feedback sessions to measure and enhance client satisfaction.
3. Identify opportunities to upsell or cross-sell real estate products and services.

Process Improvement and Reporting:

1. Maintain accurate records of client interactions, inquiries, and resolutions in CRM software.
2. Prepare and present reports on client feedback, satisfaction levels, and relationship-building activities.
3. Work closely with internal teams to refine processes and enhance client experiences.
4. Stay informed about market trends, competitor offerings, and industry developments.
5. Share relevant insights with clients to build trust and credibility.

Key Qualifications and Skills

Education and Experience:

1. Bachelor's degree in Business Administration, Marketing, Real Estate, or a related field.
2. 3-5 years of experience in a CRM & Post-Sales relationship management role, preferably in the real estate industry.

Technical Skills:

1. Proficiency in CRM software (Salesforce) and Microsoft Office Suite.
2. Familiarity with real estate processes, regulations, and documentation.

Core Competencies:

1. Strong interpersonal and communication skills, both written and verbal.
2. Excellent problem-solving and conflict-resolution abilities.
3. High level of organizational and multitasking skills.
4. Customer-focused mindset with a strong ability to build rapport and trust.

Additional Requirements:

1. Knowledge of real estate market trends and practices.

Why Join Us

At OCTA Properties, we pride ourselves on delivering exceptional real estate experiences for our clients. Join a passionate and supportive team where your expertise will contribute to creating lasting impressions and driving success in the real estate industry.

If you're ready to elevate client experiences in the real estate sector, we'd love to hear from you!