Client Relationship Manager

We are seeking a highly motivated and customer-centric Client Relationship Manager (CRM) to join our growing team. The CRM will be responsible for managing and nurturing relationships with key clients, ensuring a high level of client satisfaction, and working closely with various internal teams to deliver tailored solutions. The ideal candidate will have excellent communication, problem-solving, and interpersonal skills with a strong ability to foster long-term partnerships.

Key Responsibilities

1. Client Relationship Management
   1. Develop and maintain strong, long-term relationships with clients, acting as the main point of contact for day-to-day communication.
   2. Understand client needs, expectations, and business goals to effectively provide tailored solutions.
   3. Conduct regular check-ins, reviews, and meetings with clients to ensure satisfaction and address any concerns.
2. Project Coordination and Delivery
   1. Collaborate with internal teams (sales, product, operations) to ensure the timely and successful delivery of solutions according to client needs and objectives.
   2. Track and monitor the progress of projects, ensuring high-quality service delivery.
   3. Troubleshoot and resolve any issues that may arise during the project lifecycle.
3. Client Retention and Growth
   1. Proactively identify opportunities for upselling, cross-selling, and expanding the range of services provided to clients.
   2. Support the sales team with renewals, contract negotiations, and new business development.
   3. Implement strategies to enhance client loyalty and reduce churn.
4. Client Feedback and Reporting
   1. Gather client feedback, analyze satisfaction levels, and use insights to improve service offerings.
   2. Prepare and present regular reports on account status, performance metrics, and opportunities for growth.
5. Problem Resolution and Conflict Management
   1. Address and resolve client complaints and concerns in a timely and professional manner, ensuring positive outcomes for both the client and the company.
   2. Act as an advocate for the client while balancing business objectives and goals.
6. Market and Industry Knowledge
   1. Stay updated on industry trends, competitor activities, and best practices to better serve clients and recommend innovative solutions.
   2. Share insights with the internal team to help improve service offerings and maintain a competitive edge.

Qualifications

1. Education: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
2. Experience:
3. 3+ years of experience in a client-facing role, preferably in account management, relationship management, or customer success.
4. Proven track record of managing and growing client relationships, with a focus on retention and satisfaction.
5. Experience working with cross-functional teams and managing complex projects is a plus.

Job Types: Full-time, Permanent

Pay: AED15,000.00 - AED18,000.00 per month