Client Relations Officer Licensing Administration & Partner Support

Client Relations Officer Licensing Administration & Partner Support

The International Free Zone Authority (IFZA)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

What Are the Key Responsibilities?
- Provide accurate and prompt license-related information to clients and partners
- Issue quotations and licensing documentation aligned with company guidelines
- Monitor, manage, and regularly update the CRM system with application progress
- Review and validate all submitted documentation including passports and application forms
- Respond to client and partner emails, addressing licensing scenarios and inquiries
- Foster long-term business relationships by delivering outstanding customer service
- Collaborate with internal departments such as sales, finance, and renewals
- Handle client complaints effectively, ensuring satisfaction and retention
- Uphold IFZA's reputation by maintaining high integrity and responsiveness in every interaction
- Perform other related duties as assigned by Management

What Skills Are Needed for a Client Relations Role in Dubai?
Education and Experience:
- Customer service or client relationship management experience is preferred
- Administrative experience in licensing or documentation handling is an advantage
Core Competencies:
- Full English proficiency (additional languages are a plus)
- Intermediate computer skills including MS Office and CRM systems
- Exceptional attention to detail and accuracy
- Strong communication and interpersonal skills across phone, email, and occasional in-person settings
- Ability to manage multiple inquiries and follow-ups in a high-volume environment

What Benefits Come with This Position?
- 24 working days of annual leave
- Annual flight ticket to home country
- Life insurance coverage
- Comprehensive medical insurance plan (with upgrade option available)
- Bonus scheme for relevant departments
- Access to exclusive Fazaa discounts at retail stores, dining venues, gyms, cinemas, and more
- Opportunities to participate in staff events and department team-building activities
- Growth and development within a supportive and diverse work culture