Client Experience Team Member

DISC - Diversified Integrated Sports Clinic

Reporting to the Patient Experience manager, this role is the first point of contact for patients and visitors to DISC Clinics. The department ensures compliance with set standards and procedures in order to protect the patient and enhance the patient experience whilst achieving KPIs. The post-holder must ensure that calls and patient communication is answered in a timely manner providing patients with accurate information regarding therapists' availability, scheduling options, and billing processes. The post-holder must also be able to make outbound calls to follow up with patients and provide accurate and appropriate verbal and written information including answering queries about services provided and patient coordination.

Locations

• Dubai

Education & Experience

• At least 2 years experience within a clinic/OPD or hospitality industry on Reception, Call Centre, Patient Support services
• Working knowledge in IT, Booking Software & Call Centre related Systems
• Customer care experience and excellent face-to-face customer service skills
• Minimum secondary level education

Skills

• Excellent written and verbal communication skills combined with an effective and good telephone manner