Client Experience Agent Call Center & Frontline Support

Client Experience Agent Call Center & Frontline Support

The International Free Zone Authority (IFZA)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

What Are the Key Responsibilities?
- Serve as the first point of contact for all client and partner inquiries via phone
- Manage and distribute incoming calls professionally and efficiently
- Respond positively and promptly to customer questions and concerns
- Maintain a strong understanding of IFZA's services to deliver accurate guidance
- Ensure all client interactions are logged in the CRM system comprehensively
- Protect client confidentiality and adhere to data protection standards
- Meet individual and team service targets for quality and response time
- Foster positive relationships with internal teams and uphold company values
- Support the smooth operation of the call center and assist in special projects when needed
- Perform other job-related duties as assigned by Management

What Skills Are Needed for a Call Center Role in Dubai?
Education and Experience:
- Previous experience in a customer service or call center environment is preferred
- Familiarity with CRM systems is an advantage
Core Competencies:
- Full English proficiency with clear verbal and written communication skills
- Excellent telephone etiquette and interpersonal abilities
- Ability to multitask and remain composed under pressure
- Strong sense of responsibility, time management, and attention to detail
- Creative problem-solving and adaptability in a client-focused role

What Benefits Come with This Position?
- 24 working days of annual leave
- Annual flight home
- Life insurance plan
- Comprehensive medical insurance (upgrade available at own cost)
- Bonus scheme (where applicable)
- Access to Fazaa discount program across retail, F&B, wellness, and entertainment outlets
- Participation in staff functions, company events, and team-building activities
- Opportunity to grow and develop within a high-performing multicultural environment