Client Engagement & Data Manager

Your Role at Chanel

We are seeking an experienced Client Engagement & Data Manager driven by innovation and impact. Her/His role will be to ensure the successful deployment & measurement of client engagement strategies across all divisions, being also pivotal in our digital transformation in Middle East and contributing to Europe region digital roadmap.

The Impact You Can Create at Chanel

• Offer a deeper & accurate client knowledge to make business thrive
• Identify and implement digital solutions at points of sale to enhance the client experience.
• Aim at an elevated omnichannel path for our clients while connecting the different bricks of our eco-system.

The 3 divisions Client Engagement & Data Manager main missions are

Client Engagement & Client Insights

• CRM Management:
• Support the implementation of CRM strategies established by each division, leveraging expertise in channels, tools, and client targeting.
• Oversee the implementation, training, and KPI tracking for clienteling initiatives.
• Ensure the acculturation and usage of our client digital tools in POS (points of sales)
• Run the Loyalty program for F&B.
• Build the path toward an omnichannel journey for our clients, working closely with the e-commerce team, CCC teams, and marketing and retail teams.
• Monitor KPIs and ROI closely to ensure effectiveness.
• Support Events orchestration with client targeting & RSVP mechanisms
• Client Intelligence & Data Stewardship:
• Serve as the market referent for all client reports. With direct access to the Client 3 Division database, analyze existing data and build custom reports for the market.
• Leverage data to create meaningful insights that address business needs and problematics.
• Ensure data quality through collection and identification of discrepancies in collaboration with Europe data stewardship.
• Identify opportunities and share them with relevant stakeholders.
• Community animation:
• Explore local best practices, animate local community of ambassador
• Promote the Middle East practices and be an ambassador of the market in Europe communities

Digital tools and digital ecosystems

• Implement Digital Solutions Linked to Clients Across Our Networks:
• Manage the MBA/MLBB roadmap at the local level and ensure advanced usage.
• Support the implementation of any other tools linked to the client data ecosystem.
• Lead Transformation on Systems and Tools at a Local Level:
• Implement new systems from Europe to elevate our expertise, improve data consistency, and provide a comprehensive view on clients and targeting.
• Lead the transformation of systems and foster innovative ways of working to maximize relevance and accuracy.
• Digital Transformation & Ecosystems:
• Actively participate in the European digital community, sharing vision and awareness on digital topics.
• Monitor and optimize Chanel's presence on all external digital touchpoints, including Google and partner websites.

You are energized by

• Clients’ knowledge and being on the field to “make data talk”
• Analytics & Data systems
• Leading transversal projects
• Supporting businesses
• Managing a results-oriented team
• Working in a highly collaborative environment

What You Will Bring

• 7-8 years of experience with strong expertise in data management and analytics, and a deep understanding of both business and technology.
• Proficiency in project management and the ability to thrive in a transversal role.
• Process and impact-driven, with the ability to leverage previous work and be agile across three divisions.
• Problem-Solving Capability: Strong problem-solving skills with a "can-do" attitude
• Intellectual Curiosity: Mental agility, international outlook, and multicultural sensitivity.
• Excellent communication abilities and an analytical mindset.
• Proven management skills with the ability to guide teams towards a long-term vision.
• Strong collaborative mindset to work effectively in a 360-degree mode within the team.
• Digital Savvy: Proficiency with Microsoft Office, collaboration tools, and digital platforms.
• Fluency in English (oral and written) is essential, and French language skills are highly appreciated.

Leveraging Your Unique Experiences, Chanel Will Enable You To

• Contribute to deliver the best client experience
• Gain exposure to different business cultures, transversal CHANEL products categories and Retail markets
• Collaborate with many stakeholders locally and in Europe from Business, Digital, Data
• Collaborate & create synergies amongst project for more efficiency and impact

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.