Client Director

The purpose of this role is to own the day-to-day client relationship and all elements of delivery, including the implementation of the strategic vision for the client, delivery against the financial targets set, and building a trusted relationship with the client.

Key responsibilities:

• Delivers innovative and ambitious, strategic and commercial solutions that balance client and agency values, working closely with colleagues and clients.
• Builds strong client relationships as a trusted advisor with senior client and industry stakeholders.
• Deepens the relationship to ensure retention and growth.
• Manages team to ensure they also build strong relationships with their counterparts to deliver outstanding client service.
• Immerses self and team in clients' business: understanding their challenges, objectives, external economic environment, markets they operate in, competitive threats, and relevant partner agencies; knows their business model, how it is performing, and what success looks like; knows clients' products inside out and applies this knowledge to deliver innovative, ambitious client plans and service.
• Uses account plans to stimulate and track future work; manages resources effectively.
• Understands client commercial framework and works with senior account leadership to ensure business is run profitably.
• Improves client satisfaction to expand existing revenue streams and build new ones.
• Manages systems for forecasting accurate spend and tracking progress.
• Translates agency strategy into innovative, executable business plans for own client that deliver business value.