Client Concierge

Job Responsibilities

1. Supervise Concierge, Guest Services, and Guest Experience team to ensure the smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest requests.
2. Cover Duty Manager shifts in absence.
3. Provide accurate information to guests in a courteous manner; fill all reasonable guests’ requests or requirements; anticipate guests' needs.
4. Take messages for in-house or arriving guests in accordance with procedures, emphasizing accuracy and proper follow-up.
5. Properly handle incoming and outgoing mail, telexes, packages, and faxes.
6. Know what activities are available in the city, including theater, arts, special exhibits, concerts, shows, sports, leisure activities, and sightseeing tours; maintain close contacts with people in these areas to provide information, ticketing, and reservations for guests.
7. Recite all hotel services, hours of operation, key personnel, and hotel policies.
8. Keep the Assistant Director of Rooms, Front Office Manager, and senior management well-informed of any guests’ problems or complaints, and actions taken.
9. Maintain the Concierge Desk and storage areas in an orderly manner; direct bell and door staff in the maintenance of the front entrance and lobby.
10. Assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours).
11. Work closely with the Valet Parking staff to ensure the smooth handling of guests and patron vehicles.
12. Work closely with the bell attendants to ensure smooth handling of guest luggage, message delivery, and/or special requests.