Client Concierge

Responsibilities:

• Supervise Concierge, Guest Services, and Guest Experience team to ensure smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest requests.
• Cover Duty Manager shifts in absence.
• Provide accurate information to guests in a courteous manner; fill all reasonable guests’ requests or requirements; anticipate guests' needs.
• Take messages for in-house or arriving guests in accordance with procedures, emphasizing accuracy and proper follow-up.
• Handle incoming and outgoing mail, telexes, packages, and faxes properly.
• Know available activities in the city (e.g., theater, arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours) and establish close contacts for providing information, ticketing, and reservations for guests.
• Recite all hotel services, hours of operation, key personnel, and hotel policies.
• Keep the Assistant Director of Rooms, Front Office Manager, and senior management well-informed of any guest problems or complaints and actions taken.
• Maintain the Concierge Desk and storage areas in an orderly manner; direct bell and door staff in maintaining the front entrance and lobby.
• Assist in the reconciliation of charges originating from the Concierge Desk (i.e., limousines, car rentals, flowers, tours).
• Work closely with Valet Parking staff to ensure smooth handling of guests and patron vehicles.
• Work closely with bell attendants to ensure smooth handling of guest luggage, message delivery, and/or special requests.