Client Advisor & Sales Support

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Position: CLIENT ADVISOR AND SALES SUPPORT (ABU DHABI)

Your Mission: To provide an inspirational, luxurious shopping experience, maximizing every sales opportunity. Support peers and colleagues in the efficient running of the boutique. Demonstrate excellent product knowledge and drive to achieve store targets.

Job Responsibilities

1. Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting extraordinary service and ensuring the customer leaves with a positive impression.
2. Listen and understand clients' needs, providing customized advice and introducing them to the discovery of the Brand.
3. Establish and develop relationships with existing clients and engage new customers to the brand.
4. Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience.
5. Contribute to the store and service KPIs achievement.
6. Register clients' data in the dedicated system for future contact, personalized CRM actions, and client development purposes.
7. Perform all CRM one-to-one activities as per Store Manager indications, including CRM AFSS (e.g., follow-up on watch maintenance).
8. Apply all sales-related procedures and guidelines (discounts, security, fiscal, legal, etc.).
9. Ensure that all front areas of the shop are clean and products are displayed as per VM guidelines.
10. Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as a proactive point of reference (for estimate approval, lead-time update, return, and invoicing of the repaired product, etc.) and assuring that customer satisfaction is constantly pursued and restored.
11. Perform online training modules and participate in defined training sessions to develop knowledge on different topics (collections, selling techniques, brand and inspiration stories, security, systems).

Profile

The ideal candidate should be a committed and organized team player, conscientious and driven with at least 3 to 5 years of sales experience within Bulgari or a similar role within a luxury/fashion brand. Customer Relationship Management techniques experience is also ideal. Proficiency in English, both written and verbal, is essential.

To succeed in this role, you should hold strong High Jewelry experience as well as customer service and negotiation skills. You should work with integrity and respect to ensure operational effectiveness. Strong business awareness and the ability to network to enhance and build your client base is essential. Knowledge of Bulgari products, selling skills, and store procedures is also required.

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Business Development

Keywords

• Client Advisor & Sales Support (Abu Dhabi)