Client Advisor - Dubai

Position

As a Fendi Ambassador you will be responsible to provide an elevated and luxurious customer journey to each client through Brand DNA Discovery, building loyalty and recruiting new clients to achieve and exceed individual and store sales goals.

Job Responsibilities

• Lead individual sales and achieve performance targets and KPIs.
• Engage in upselling, cross-selling, and multiple selling for all product categories.
• Grant outstanding service to the clients in compliance with the company guidelines.
• Strengthen customer relations and nurture a loyal FENDI customer base, also implementing appropriate CRM tools.
• Manage customer service quality to meet customer expectations by offering professionalism and a human touch.
• Correctly operate the retail IT system for stock transfers, payments, stock inquiries, and customer database input.
• Support the store operations activities.

• 2+ years’ experience in Fashion/Luxury sales.
• Bachelor’s Degree or equivalent is preferred.
• Passion for retail and fashion trends.
• Excellent communication skills, self-reliant, friendly, and patient.
• Organization, professionalism, and self-confidence.
• Fluent English; additional languages will be a plus.