Chief Concierge for Conrad Dubai

Job Description - Chief Concierge for Conrad Dubai (HOT0B9NC)

Job Number: HOT0B9NC

Work Locations

Conrad Dubai Sheikh Zayed Road PO Box 115143 Dubai

A Chief Concierge manages the concierge team to provide assistance and information about local area attractions to guests and patrons, offering a wide selection of choices and alternatives to ensure guest satisfaction. Organization and control processes in the area of Concierge, hotel entrance, and luggage storage are essential. Exceed guests’ expectations by delivering high-quality service while ensuring cost-effective use of resources and practical implementation of corporate and operating targets.

What will I be doing?

As a Chief Concierge, you will supervise the Concierge Team and set departmental goals to help team members create an exceptional guest and customer experience. A Chief Concierge is responsible for managing the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:

• Supervise daily Concierge operations
• Set departmental objectives, work schedules, budgets, policies, and procedures
• Responsible for the monthly accruals for valet parking and transportation services
• Monitor the appearance, standards, and performance of the Concierge Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing, and policies as well as a good knowledge of the local area
• Welcome and provide fond farewells to guests, providing information, advice, and accompanying guests
• Maintain good communication and working relationships with all hotel areas
• Project a professional manner with an emphasis on hospitality and guest services

What are we looking for?

A Chief Concierge serving Hilton brands is always working on behalf of our guests and with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• A degree or diploma in Hotel Management or equivalent
• Excellent leadership, interpersonal, and communication skills
• A passion for delivering exceptional levels of guest service
• Prior experience in the same position

What will it be like to work for Hilton?
Conrad Hotels & Resorts combines contemporary design, sophisticated amenities, and personalized service. Conrad’s guest service is instinctive, discreet, and enhanced by innovation to provide exceptional travel experiences all over the world. Our amazing team members are at the heart of it all!

Job

Job: Guest Services, Operations, and Front Office