Chief Concierge

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

A Chief Concierge manages the concierge team to provide assistance and information about local area attractions to guests and patrons, offering a wide selection of choices and alternatives to ensure guest satisfaction. Responsibilities include organization and control processes in the area of concierge, hotel entrance, and luggage storage. Exceed guests' expectations through high-quality service and cost-effective use of resources while implementing corporate and operating targets.

What will I be doing?

As a Chief Concierge, you will supervise the Concierge Team and set departmental goals to help Team Members create an exceptional guest and customer experience. You will manage the first impressions of our guests and must perform the following tasks to the highest standards:

• Supervise daily concierge operations
• Set departmental objectives, work schedules, budgets, policies, and procedures
• Responsible for the monthly accruals for valet parking and transportation services
• Monitor the appearance, standards, and performance of the Concierge Team Members, emphasizing training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing, and policies, as well as a good knowledge of the local area
• Welcome and provide fond farewells to guests, giving information, advice, and accompanying guests
• Maintain good communication and working relationships with all hotel areas
• Project a professional manner with an emphasis on hospitality and guest services

Desired Candidate Profile

What are we looking for?

• A degree or diploma in Hotel Management or equivalent
• Excellent leadership, interpersonal, and communication skills
• A passion for delivering exceptional levels of guest service