Channel Manager Support Executive

Who are WebBeds? WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences. Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 4.5bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking. WebBeds is a subsidiary of Web Travel Group (ASX : WEB) – an ASX 200 listed company operating a global digital travel business.

What makes us stand out?

• We are a wholesale global travel organisation
• We have 1500+ people speaking 50+ languages in 120+ cities across 50+ countries
• We partner with over 400,000 properties in more than 14,000 destinations
• We work with more than 44,000 travel companies in 145 source markets
• We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking.

How will you make an impact?

As the Channel Manager Support Executive, you will be responsible for handling the technical and operational processes related to channel manager connectivity, system optimization, and hotel production monitoring. This role ensures seamless integration between WebBeds and partner hotels, ensuring optimal availability, pricing accuracy, and rate competitiveness. The role requires strong technical problem-solving skills, data analysis capabilities, and the ability to coordinate between internal teams and external partners. The Channel Manager Support Executive plays a critical role in enhancing system efficiency, troubleshooting connection issues, and optimizing commercial performance.

Key elements to the role include, but are not limited to:

Channel Manager Operations & System Optimization

• Work closely with the Commercial Team and hotel partners to set up and maintain seamless connectivity with the WebBeds system.
• Ensure that connected properties are live, bookable, and fully optimized in terms of pricing, promotions, and availability.
• Conduct regular quality audits on property setups, pricing accuracy, and promotional competitiveness.
• Implement new product features, rate codes, and promotions within the system and troubleshoot any technical issues.
• Monitor and analyze hotel production reports, identifying gaps and optimization opportunities to maximize room nights and revenue performance.

Technical Support & Issue Resolution

• Act as the primary escalation point for technical issues, working closely with contracting managers and the technical team to resolve rate, meal plan, and cancellation policy discrepancies.
• Investigate system errors, data mismatches, and connection failures, ensuring swift resolution.
• Coordinate with internal IT and external technical partners to troubleshoot and resolve system-related issues.

Performance Monitoring & Reporting

• Monitor daily, weekly, and monthly production reports for connected hotels, identifying trends and areas for improvement.
• Provide data-driven insights to optimize performance and enhance system efficiency.
• Track and report key performance indicators (KPIs) to ensure operational effectiveness.

Stakeholder Collaboration & Process Enhancement

• Work closely with contracting, revenue management, and IT teams to enhance channel management processes.
• Provide training and support to internal teams and hotel partners to improve system utilization.
• Assist in the development of best practices and optimization strategies for enhanced connectivity and performance.

The skills we would love to see in your suitcase!

• Bachelor's degree in Hospitality, Tourism, Business, or a related field.
• 2+ years of experience in channel manager connectivity, system support, or OTA-related roles.
• Basic knowledge of API integration, XML logs, and mapping processes.
• Strong analytical and data interpretation skills, with experience using Excel, Power BI, and other reporting tools.
• Excellent problem-solving abilities, with a focus on troubleshooting technical issues.
• Strong verbal and written communication skills in English.
• Ability to prioritize tasks, work under pressure, and meet deadlines.
• Experience working with PMS, CRS, or CRM systems is a plus.

Why choose us as your next destination?

We are super proud of our dedicated team of friendly, energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward. Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

• Internationally highly skilled group of experts from all around the globe.
• Dynamic environment with the chance to grow, influence & impact change.
• Disruptive, fast-growing market leader within travel & endless possibilities.
• Culture built on collaboration, empowerment, and innovation.

Click for more information about life at WebBeds: https://vimeo.com/448790131 Find out more about the WebBeds business at www.webbeds.com