Change Management Specialist

Serve as contact for agencies involved in the Brand Code and Rituals workstream, ensuring project timelines are met and deliverables are reviewed and coordinated internally.

Develop training materials and content for Brand Code and Rituals in collaboration with L&D department.

Coordinate the creation and engagement of the Brand Champion Community, including organizing kick-off meetings and monthly calls.

Support the creation and implementation of the Brand Success Measure framework.

Work with regional, area, and hotel operations teams to ensure exceptional delivery of guest experiences that create consistent brand preference, market share, and top-line performance.

Support and coordinate on-brand solutions for key stakeholders.

Act as the hotel contact for all queries related to the rollout of brand initiatives.

Brand Implementation & Governance Vertical:

Elevate and enrich brand standards through projects on defining and executing Brand Code and Rituals.

Significant coordination, stakeholder management, and agency coordination.

Manage initiatives including launching a Brand Champion Network, the Brand Success Measure framework, and scoping and launching an RFP for a long-term auditing agency.