CE- Resident Engineer(AUH - TTC)

As a Resident Engineer, you will provide cost-effective maintenance and optimize the technical performance of hardware products in the portfolio. This includes maintenance and upgrading of firmware (product system software) and product-related applications via remote technical support using Canon remote assistance tools.

What we give:

1. Support and encouragement to grow, invest in your professional development
2. Leaders who give you the freedom to explore new things
3. A team where knowledge is shared openly

To provide first-line troubleshooting (root cause analysis) on the vast majority of standalone and connected products within your portfolio to achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labor time and parts. Reporting about labor and parts investment, counter-reading using the CAESAR (Canon European Service Admin Coding) coding structure. Optimize stock inventory rotation and balance it against return to fit (RTF) visits. Signal commercial opportunities to the sales and marketing department using 'OnSite-InSight'. Make contributions to the ongoing development of the team and overall service performance. Fully understand customer requirements to support the functional approach of the Solution Business Strategy. Liaise and report back to the relevant account manager on customer issues. Identify super-users and provide appropriate training on Canon products installed and software as appropriate, including printer drivers and features. Look for opportunities to develop other areas of the client's business and liaise with the account manager accordingly.

What we ask:

1. Engineering Degree or Diploma (electronics, mechanics, and software)
2. Relevant experience in the service industry
3. Experience in understanding and following health and safety guidelines
4. High technical aptitude with excellent fault-finding skills
5. Good customer handling and communication skills
6. Team player focusing on optimizing team output
7. Good commercial insight and business acumen
8. Awareness to represent Canon as a company always
9. Current GCC driving license

You will need:

1. Able to work on own initiative and in a team environment
2. Ability to 'think outside the box' when solving problems - innovative
3. High level of accuracy to provide relevant/timely information
4. Ability to achieve good results while working under pressure
5. Diplomacy and good communication skills