CE-Fleet Operator

Responsibilities:

1. Responsible for monthly meter reading collection, consolidation, and submission of client sites.
2. Perform periodically MPS site visits, to monitor service delivery and assure compliance with contract terms and service level agreements.
3. Conduct checks on cleanliness and general condition of all machines and surroundings during site visits.
4. Assist Projects team during project implementations, by performing change management activities and conducting end user training and go-lives.
5. Monitor usage rates and consumption, to have optimum replenishment level on a timely basis.
6. Process consumables orders and maintain consumables stock and Inventory Report.
7. Proactively monitor Toner through E-maintenance or IWMC.
8. Deploy IWMC when E-maintenance is not possible.
9. Fully understand the customer requirements to support them.
10. Monitor overall customer satisfaction.
11. Handle escalations if needed and further escalate if required.
12. Log service calls with Canon Helpdesk, if required, and follow up on any pending issues.
13. Provide pleasant, courteous, and professional customer handling relations.
14. Maintain professional communications with customers.
15. Respond professionally in handling customer queries.
16. Comply with all customer security rules and regulations.

What we ask:

1. Engineering Degree or Diploma (electronics, mechanics, and software) preferred.
2. Relevant experience in the service industry.
3. Experience in understanding and following health and safety guidelines.
4. Good customer handling and communication skills. Able to take customer instruction.
5. Team player that focuses on optimizing the team output.
6. Good commercial insight and business acumen.
7. Awareness to represent Canon as a company always (behavior, communication, and presentation/appearance).

You will need:

1. Able to work on own initiative and in a team environment.
2. The ability to think outside the box when solving problems innovatively.
3. A high level of accuracy to provide relevant/timely information.
4. The ability to get good results whilst working under pressure.
5. Diplomacy and good communication skills.

Company Industry:

• IT - Hardware & Networking

Department / Functional Area:

• Business Development

Keywords:

• CE-Fleet Operator