When settling a guest check/billing in Fidelio by cash, the check/guest folio should be presented, and our outlet/Front Office colleagues are responsible for ensuring the correct amount of money is received.
When our guest settles the check to a room, F&B colleagues must visually verify that the name on the check agrees with the name on the display. If the name is hard to verify, a second proof of identification is required.
When our guest tries to settle the check using a personal or company cheque, we need to inform the guest that in an F&B outlet, personal or company cheques are not accepted as a form of settlement.
When our guest presents foreign currency to settle the check in the F&B outlet, he/she should be kindly advised to exchange it at the Front Desk and pay by local currency, UAE dirhams.
To be punctual on duty.
Be well-groomed to the standards laid down.
To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures.
Qualifications:
Your experience and skills include:
Relevant experience as a Cashier or Waiter handling similar responsibilities is an asset.
Diploma/BS degree in hospitality management, business administration, or related field.
Proficiency in English & Russian language.
Excellent problem resolution skills along with outstanding communication and active listening skills.
Ability to work flexible hours.
Highly responsible and reliable with a professional presentation.