Cashier Retail Electronics Store

Job Summary & Purpose:
Responsible for receiving payment in the form of cash, checks, wire transfers, or credit card transactions for goods or services purchased/rendered. Assists customers with various questions typically related to the payment account balance or item(s) purchased.

Key Performance Areas (KPAs) & Principal Accountabilities:

1. Responds to complex customer inquiries and customer issues which have been escalated.
2. Balances cash at the end of the shift.
3. Performs general cashiering duties such as scanning items, collecting payments, verifying payment, etc., during peak times or as needed.
4. Pulls up payment due and account history and creates new customer accounts as needed.
5. Prepares payment vouchers, receipts, deposit slips, and related documents which record cash transactions.
6. Accepts cash, checks, wire transfers, or credit cards for payment and completes check and credit card transactions according to established procedures and guidelines.
7. Ensures register/counter areas are neat and stocked with necessary supplies.
8. Achieves nil variance on shrinkage of Phone cards and achievement of Invoice target.
9. Balances cash at the end of the shift to ensure nil variance.
10. Performs general cashiering duties such as scanning items, collecting payments, verifying payment, etc., during peak times or as needed.

Requirements:

Qualitative Requirements:
Experience (Yrs & Field): 2 years
Educational Qualification: Graduate

Skills & Abilities:
- MS Excel
- Follow-up coordination
- Knowledge of POS systems
- Knowledge of Invoicing

Additional Experience:
2-3 years in selling Mobile, IT products, SIM cards, connections, etc.
Educational Qualification: 12th Grade, Vocational qualifications, Graduate. Professional Certifications: Any technical qualifications are an added advantage.

Skills & Abilities:
- Interpersonal skills: Actively listens and speaks effectively and respectfully to others.
- Customer focus: Keeps the customer in mind while making decisions.
- Desire to learn: Seeks to acquire new knowledge to improve and develop.
- Detail orientation: Completes tasks accurately with an eye towards quality, process, and procedures.
- Reliability: Completes tasks and achieves results with minimum oversight.