Case Management Supervisor

Case Management Supervisor and lead efforts to empower and protect those in need.

Key Responsibilities:

1. Oversee a team of case managers, ensuring high-quality service delivery.
2. Provide guidance, training, and supervision to staff to enhance professional practice.
3. Develop and implement case management plans for complex cases.
4. Monitor and evaluate case progress, ensuring compliance with policies and procedures.
5. Collaborate with community resources, government agencies, and stakeholders.
6. Manage crisis interventions and support staff in high-stress situations.
7. Maintain accurate documentation and reporting for accountability and improvement.

Qualifications:

1. Bachelor’s or Master’s degree in Social Work, Psychology, or a related field.
2. Proven experience in case management or social work, with leadership skills.
3. Strong understanding of child protection, family wellbeing, and domestic violence policies.
4. Exceptional communication, problem-solving, and organizational abilities.
5. Empathy, cultural sensitivity, and the ability to work in diverse environments.

Why Join Us?

1. Be part of a mission-driven organization dedicated to social impact.
2. Lead innovative initiatives to enhance community wellbeing.
3. Collaborate with a team of passionate and skilled professionals.
4. Opportunities for continuous learning, growth, and professional development.

Location: Abu Dhabi, Al Ain & Al Dhafra (Placement shall be as per business needs).

Ready to make a meaningful impact? Apply now by sending your CV and cover letter to Recruitment@adfca.gov.ae.

Let’s work together to create a brighter future for individuals and families in need.

Competencies of a Case Management Supervisor:

A Case Management Supervisor plays a vital role in guiding and enhancing the practice of social work professionals. Here are the key competencies required for this role:

Leadership and Management

1. Ability to inspire, motivate, and lead a team effectively.
2. Decision-making skills to handle complex cases and operational challenges.
3. Conflict resolution and negotiation skills to manage team dynamics and client issues.

Clinical and Professional Expertise

1. Deep understanding of social work theories, practices, and ethical standards.
2. Expertise in case management, assessment, and intervention strategies.
3. Knowledge of legal and policy frameworks related to child protection, family welfare, and vulnerable populations.

Communication and Interpersonal Skills

1. Strong verbal and written communication skills for clear guidance and reporting.
2. Active listening skills to understand team and client needs.
3. Empathy and emotional intelligence to support staff and clients effectively.

Training and Mentorship

1. Ability to provide constructive feedback and coaching to improve staff performance.
2. Skills in developing and delivering training programs to build team capacity.
3. Encouragement of professional growth through supervision and mentorship.

Cultural Competence

1. Awareness and sensitivity to cultural, social, and economic diversity.
2. Ability to adapt interventions to align with the cultural contexts of clients and communities.

Analytical and Problem-Solving Skills

1. Critical thinking to assess cases and develop effective action plans.
2. Ability to analyze data and reports to inform decision-making and policy adjustments.

Organizational and Time Management Skills

1. Proficiency in managing multiple tasks and prioritizing responsibilities.
2. Skills in maintaining detailed records and ensuring compliance with standards.
3. Efficient use of tools and systems to track team and case progress.

Ethical and Professional Integrity

1. Commitment to maintaining confidentiality and ethical practice.
2. Ability to uphold professional boundaries and address ethical dilemmas.
3. Advocacy for social justice and equity within the organization and the community.

Crisis Intervention and Decision-Making

1. Readiness to respond to emergencies and support staff in high-pressure situations.
2. Ability to remain calm and resourceful during crises.

Collaborative Skills

1. Strong networking abilities to coordinate with external agencies and stakeholders.
2. Facilitation of interdisciplinary teamwork to address complex client needs.

These competencies ensure that a Case Management Supervisor effectively supports their team, upholds professional standards, and delivers impactful services to clients and communities.

Competencies:

Leadership Skills

1. Ability to guide, mentor, and support case managers in decision-making and problem-solving.
2. Capacity to foster a collaborative and motivated team environment.

Communication and Interpersonal Skills

1. Strong verbal and written communication skills.
2. Active listening and conflict resolution abilities to manage team and client issues.

Analytical and Decision-Making Skills

1. Ability to assess case complexities and provide appropriate guidance.
2. Strong critical thinking to analyze data and improve case outcomes.

Organizational and Time Management Skills

1. Capacity to manage multiple priorities and ensure timely service delivery.
2. Ability to monitor progress and maintain accurate documentation.

Cultural Competency and Sensitivity

1. Awareness of and respect for diverse cultural and social backgrounds.
2. Ability to ensure culturally appropriate interventions.

Technical Proficiency

1. Knowledge of case management systems and tools for documentation and reporting.
2. Familiarity with relevant legal frameworks, policies, and procedures.

Crisis Management

1. Skills to provide immediate guidance during crises or high-risk cases.
2. Ability to manage stress and maintain composure under pressure.

Requirements:

Educational Background

1. A degree in social work, psychology, counselling, or a related field (Master’s preferred).
2. Certifications in case management or specialized training in the field (e.g., child protection, trauma-informed care).

Experience

1. Several years of direct case management experience (typically 5+ years).
2. Prior supervisory or leadership experience is often required.

Knowledge

1. Deep understanding of case management principles, methodologies, and best practices.
2. Awareness of local and international laws, policies, and standards related to the field.

Skills

1. Proficiency in relevant case management software.
2. Strong report writing and data analysis skills.

Licensing/Registration (if applicable)

1. Licensing requirements may vary by country or region. For example, some roles may require a social work license.

Responsibilities:

Team Leadership and Supervision

1. Oversee case managers’ workload to ensure balanced and effective service delivery.
2. Conduct regular team meetings, provide feedback, and resolve team conflicts.

Case Review and Quality Assurance

1. Review case files and ensure compliance with protocols and ethical standards.
2. Monitor the progress of individual cases and outcomes to maintain high service standards.

Training and Development

1. Provide ongoing training and professional development opportunities for team members.
2. Mentor new staff and ensure they understand policies and procedures.

Program Development and Evaluation

1. Contribute to the development of case management protocols, tools, and procedures.
2. Evaluate program effectiveness and recommend improvements.

Stakeholder Coordination

1. Collaborate with other agencies, community resources, and stakeholders to support clients.
2. Serve as the main point of contact for escalated cases or interagency coordination.

Documentation and Reporting

1. Ensure accurate and timely case documentation by team members.
2. Prepare detailed reports for leadership, funders, or external audits.

Crisis and Risk Management

1. Support case managers in handling high-risk cases or emergencies.
2. Develop contingency plans and provide oversight during crises.

Advocacy and Policy Compliance

1. Advocate for clients’ needs and ensure that services align with relevant laws and policies.
2. Maintain ethical and legal standards in all case management activities.

Key Challenges:

1. Balancing managerial duties with providing direct support in complex cases.
2. Maintaining staff morale while addressing workload challenges.
3. Staying updated on evolving policies, practices, and client needs.