Case Coordinator

Location: Abu Dhabi, United Arab Emirates

Job Type: Full-time

About Us: Skills Hub Recruitment is hiring for its client, a leading provider of healthcare services committed to delivering patient-centered care in Abu Dhabi. We are currently seeking a dedicated and detail-oriented Case Coordinator to join our dynamic team. If you have a passion for coordinating patient care, collaborating with multidisciplinary teams, and ensuring seamless healthcare services, we invite you to apply for this impactful position.

Responsibilities:

• Case Management:
  • Coordinate and manage the overall case management process, ensuring the delivery of quality and timely healthcare services.
  • Collaborate with healthcare professionals to develop and implement individualized care plans.
• Advocate for patients' needs and rights, ensuring they receive comprehensive and compassionate care.
• Serve as a liaison between patients, families, and healthcare providers.
• Coordination of Care:
  • Facilitate communication and coordination among members of the healthcare team.
  • Organize and oversee appointments, tests, and consultations to ensure continuity of care.
• Documentation:
  • Maintain accurate and up-to-date patient records, including assessments, care plans, and relevant documentation.
  • Ensure compliance with regulatory standards and organizational policies.
• Optimize the use of healthcare resources by coordinating services efficiently and avoiding duplication.
• Assist in identifying appropriate community resources and support services.
• Provide information and education to patients and their families about their medical conditions, treatment plans, and available resources.
• Reinforce healthcare provider instructions and recommendations.
• Quality Improvement:
  • Contribute to quality improvement initiatives by participating in case reviews and evaluations.
  • Implement changes to enhance the efficiency and effectiveness of case coordination.
• Crisis Intervention:
  • Respond to crisis situations and coordinate appropriate interventions in collaboration with the healthcare team.
  • Work to resolve issues affecting the continuity of patient care.

Qualifications:

• Bachelor's degree in Healthcare Administration, Nursing, Social Work, or a related field.
• Proven experience in case coordination or a similar healthcare role.
• Knowledge of healthcare regulations and compliance standards.
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills.
• Graduate of Bachelor's Degree (preferably related to medical).
• With at least 2 years of work experience as a Case Coordinator or Patient Relations Officer in a healthcare facility such as Homecare, Hospital, Medical Center, or Clinic.
• With Good Communication Skills in Arabic & English.
• Immediately Available.

Skills:

• Communication:
  • Excellent verbal and written communication skills.
  • Ability to communicate effectively with patients, families, and healthcare professionals.
• Interpersonal Skills:
  • Strong interpersonal skills to build positive relationships with patients and the healthcare team.
• Organizational Skills:
  • Efficient organizational skills to manage multiple cases and responsibilities.
  • Attention to detail to ensure accuracy in documentation.
• Problem-Solving:
  • Analytical and problem-solving skills to address challenges in the coordination of patient care.
• Ability to collaborate with various healthcare professionals and support staff.
• Foster a collaborative and positive work environment.