Card Fraud Specialist

The Role

As a Card Fraud Specialist, you will play a crucial role in safeguarding our company's assets and reputation by investigating and resolving card fraudulent activities. You will work closely with our Compliance & Risk management team to investigate any matters that are internally identified from our card fraud management systems' proactive assessments or through external events.

Key Accountabilities

1. Monitor alerts, transactions, and customer accounts for signs of card fraudulent activity using our fraud detection tools and systems.
2. Investigate suspicious activities to confirm card fraud, including engagement with our operations team requesting to contact customers for verification and analyzing transaction patterns (card and non-card related).
3. Prepare detailed reports on fraud cases, including findings and outcomes, and make recommendations to prevent future fraud.

Frameworks, Boundaries, and Decision-Making Authority

This role carries full end-to-end accountability for adhering to the AML/CFT and Fraud-related policies of EITC Financial Services. You should be able to make clear decisions to ensure all fraudulent and suspicious activities and transactions are identified and reported, escalating these issues internally and externally as required.

Qualifications, Experience, Skills, and Competencies

Minimum Experience:

3 years proven experience as a Fraud Specialist specializing in Card Fraud.

Experience or knowledge of using card fraud or broader fraud-related systems (e.g., Falcon, Visa Risk Manager).

Minimum Education:

Minimum Bachelor’s degree preferred.

Knowledge and Skills:

Strong analytical and problem-solving skills with a keen eye for detail.

Excellent communication and interpersonal skills.

Proficient in using card fraud or other fraud management-related systems.

Competencies:

Please provide the level of competency as per the grade: Level 1 for grades 12-13, Level 2 for grades 14-15, Level 3 for grades 16-16a, Level 4 for grades 17-17a.

Think strategically (Level 4 of 5)

Achieve tangible results (Level 5 of 5)

Lead breakthrough change (Level 3 of 5)

Exceed customer expectations (Level 2 of 5)

Nurture, Inspire, and Motivate (Level 3 of 5)

Target win-win outcomes (Level 3 of 5)