Captain

Responsibilities:

1. Demonstrate service attributes in accordance with industry expectations and company standards including:
2. Being attentive to guests.
3. Accurately and promptly fulfilling guest’s requests.
4. Anticipate guest’s needs.
5. Maintain a high level of knowledge which affects the guest experience.
6. Demonstrating a ‘service’ attitude.
7. Taking appropriate action to resolve guest complaints.
8. Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers.

Qualifications:

1. High school or college graduate.
2. Minimum of 2 years experience in the same field.
3. Good communication skills.
4. Willing to work on a shifting schedule.