To ensure a seamless customer journey by offering an inspiring and rewarding customer experience with great quality for all non-face-to-face contacts. This includes in particular:
Providing fast and easy support in every customer contact before and after purchase to keep customers trust in the IKEA Brand.
Ensuring customer insights are gathered in a structured way and can be used as feedback to help the organization and improve the customer experience.
Also responsible to secure continuous improvements across IKEA, based on knowledge gained in the Customer Support Centre.
What you will do
PERFORMANCE MANAGEMENT
COST CONTROL
PEOPLE
HEALTH AND SAFETY
BUSINESS PLANNING
Desired Candidate Profile
Required skills to be successful
What equips you for the role