Call Centre Agent - Arabic Speaker

Senior Manager - Recruitment | Emiratization Specialist | Connecting Talent with Transformative Opportunities Across Middle East

• Job Title - Call Centre Agent
• Type - Contract
• Contract Duration - Long term
• Work Location - Dubai
• Salary - 5500

Mandatory details/Skills: Inbound, Outbound call

Job Description:

We are looking for a customer-focused and enthusiastic Call Center Representative to join our team. The ideal candidate will handle inbound and/or outbound calls, address customer inquiries, resolve issues efficiently, and ensure customer satisfaction.

Key Responsibilities:

• Handle a high volume of inbound and outbound customer calls in a professional manner.
• Provide accurate, valid, and complete information using the right tools and resources.
• Resolve customer queries, complaints, or issues promptly and effectively.
• Document all call information according to standard operating procedures.
• Follow up on customer interactions where necessary.
• Maintain customer records by updating account information.
• Meet performance targets related to call handling time, quality, and customer satisfaction.
• Collaborate with team members and other departments to ensure smooth customer experience.

Requirements:

• Proven experience in a call center or customer service role is preferred.
• Ability to multi-task, prioritize, and manage time effectively.
• Familiarity with CRM systems and call center software is a plus.
• High school diploma or equivalent; bachelor's degree is a plus.
• Positive attitude, patience, and a problem-solving mindset.