Call Centre Agent

As a Call Centre Agent, you will be responsible for providing excellent customer service to our clients through telephone, email, and chat support. You will act as the first point of contact for customers and will assist in resolving any inquiries, concerns, or issues that they may have.

Key Responsibilities:

1. Handle inbound and outbound calls from customers in a professional and courteous manner
2. Provide timely and accurate information to customers regarding their inquiries
3. Troubleshoot and resolve customer complaints and issues effectively
4. Document all customer interactions in a clear and concise manner
5. Identify and escalate complex issues to the appropriate department
6. Meet and exceed set targets and performance metrics
7. Work collaboratively with team members to ensure customer satisfaction
8. Stay up to date with product and service knowledge to provide accurate information to customers

Requirements:

1. Prior experience in customer service or call centre is preferred but not required
2. Excellent communication skills, both verbal and written
3. Strong problem-solving skills and the ability to think on your feet
4. Ability to work well under pressure and handle challenging situations with patience and empathy
5. Basic computer skills and proficiency in using MS Office
6. Ability to multitask and prioritize tasks effectively
7. Attention to detail and accuracy in data entry
8. Flexibility to work in a variety of shifts, including evenings and weekends