Call Center Supervisor (Real Estate)

Job Summary:
We are seeking a highly motivated and experienced Call Center Supervisor to oversee our real estate call center operations. The ideal candidate will be responsible for managing a team of call center agents, ensuring high customer satisfaction, and optimizing call center performance. This role requires a strong understanding of the real estate industry, excellent leadership skills, and the ability to drive sales and customer engagement.

Key Responsibilities:

1. Supervise, coach, and mentor a team of call center agents handling real estate inquiries.
2. Develop and implement performance metrics, ensuring the team meets sales and customer service goals.
3. Monitor and analyze call center performance, providing feedback and training to improve efficiency.
4. Handle escalated customer inquiries and resolve issues professionally.
5. Maintain up-to-date knowledge of real estate listings, services, and market trends.
6. Coordinate with the sales and marketing teams to align strategies and maximize lead conversion.
7. Develop call scripts, FAQs, and training materials to enhance agent productivity.
8. Ensure compliance with company policies and real estate regulations.
9. Generate reports on call center performance and present insights to management.
10. Foster a positive and productive work environment within the call center team.

Requirements:

1. Education: Bachelor’s degree in Business Administration, Communications, or a related field.
2. Experience: Minimum of 3-5 years of experience in a call center, with at least 2 years in a supervisory role (preferably in real estate or sales-driven environments).
3. Skills:
   Strong leadership and team management abilities.
   Excellent communication and interpersonal skills.
   Proficiency in CRM and call center software.
   Strong problem-solving and conflict-resolution skills.
   Ability to analyze data and improve performance metrics.
   Knowledge of real estate processes and terminology is a plus.

Preferred Qualifications:

1. Experience in real estate lead generation and customer service.
2. Bilingual capabilities (depending on the target market).
3. Proven ability to work in a fast-paced, target-driven environment.

Employment Type: Full Time

Company Industry: Real Estate

Department / Functional Area:

1. Helpdesk
2. Customer Service
3. Telecalling

Keywords:

1. Call Center Supervisor
2. Call Center Management
3. Facilities