Call Center Supervisor

Responsibilities:

• Tracks and monitors the team's daily operations and gathers feedback to generate daily reports for the management.
• Assign queues and workload.
• Meeting operations KPIs.
• Checks the project statuses and updates on the performance of each project to the management.
• Handles escalations with clients.
• Interacts and coordinates with other Group Business Units concerning escalations.
• Assists the Contact Center Manager with upcoming projects and ongoing plans to achieve team and department goals.
• Maximizes the utilization of resources and agents.
• Receives inbound calls, emails, and live chats through call center application as needed.
• Coaches and mentors the team.
• Tasks commensurate with the role.

Requirements:

• Relevant Education Degree
• 3 years experience in a senior/supervisory role in Contact Call Center
• Fluent in Arabic and English
• Approachable personality
• Outstanding leadership, interpersonal, and problem-solving skills
• Excellent verbal and written communication skills
• Effective listening skills
• Ability to adapt to change and multi-task are essential qualities
• Advanced skills in Microsoft Office
• Excellent time management
• Excellent team leader.

Benefits:

• Employment Visa
• Paid Annual Leave
• Medical Insurance for self & dependents
• Return air ticket every two years for self & 3 dependents.

Company T&Cs Apply.